Design Caché NZ hosted by House of Forbes open Monday to Friday - showroom closed on public holidays

B2B Portal Access, Ordering Procedure & FAQs

Thank you for your interest in opening an account with House of Forbes.

When you submit your application, our team will promptly review your request and assess your eligibility. Once approved, you’ll receive access to our exclusive B2B portal, where you can browse and place orders with ease.

Following submission of your order, you’ll be issued an invoice which will include any applicable freight or delivery charges.

If you have any questions or need support, we’re here to help. Contact us on 0800 115 868 or email info@houseofforbes.co.nz.


Existing Trade Customers

If you have online access already, please log in using your email address below.

New Trade Application

If you don’t yet have an account with us, please complete our Trade Account Form. Once your registration has been reviewed and approved, you’ll receive an email confirming your access details.

Frequently Asked Questions

Who can apply for an account?

House of Forbes is a B2B supplier offering trade and wholesale tiered pricing. We welcome applications from interior designers, architects, retailers, and other qualified industry professionals.

How long does it take to get approved?

Account applications are typically reviewed within 1–2 business days. Once approved, you’ll receive a confirmation email with access to our B2B portal.

What’s included in the B2B portal?

The portal provides access to tiered trade pricing, detailed product specifications, current availability, and the ability to place and track orders online.

How is freight calculated?

Freight charges are based on the size, weight, and delivery location of your order. These will be clearly itemised on your invoice, issued after your order is submitted. Please note that some items may be subject to the next available shipping date, depending on stock and supply schedules.

Can I bring clients in for in-store viewings?

Absolutely. You’re welcome to bring clients into our Auckland showroom, located in Parnell. We’re open Monday to Friday. To ensure a more personalised experience and confirm product availability, we recommend getting in touch with us ahead of your visit.

Can I make changes to my order after it’s submitted?

For standard orders, changes may be possible if requested promptly. However, indent (special) orders cannot be changed or cancelled once placed due to supplier commitments.

Are there minimum order quantities (MOQs)?

We do not have MOQs. However, some items may align with supplier shipping schedules and could be subject to the next available shipment date.